Project Outsourcing

The Indian Embassy in the United States of America has contracted a firm by the name of Travisa Outsourcing Inc. to collect visa applications and deliver visas. As mentioned by Mr. Ronen Sen the new system will offer speedy and efficient service to the growing number of people traveling to India from US due to the increased tourist activities, business transactions and other various non stop services provided to the people. The Travisa centers will provide same day delivery of visas for applications submitted to its offices in person and provide next day delivery for applications received by post. The services of and outsourcing agency are being acquired because of severe constraints of space and shortage of trained personnel which resulted in a poor service and unsatisfied customers.

Such an event will have a huge impact on the outsourcing industry because it is a landmark decision in the history of visa processing previously handled by the embassy itself. Travisa Outsourcing Inc. will have and opportunity to expand its business in five states namely, Washington, Chicago, Houston, New York and San Fransisco, by doing so Travisa will become a significant player in the outsourcing agency market and develop specialized skills in this area of service. Agencies already in the particular business will face a tough time and would want to compete with Travisa to gain a larger market share.

The after effects of such a decision may be that outsourcing companies may focus on trying to attain a competitive advantage in other areas of the industry such as, delivery of household items, distribution services or any other forms of service not tapped before by any firm. Besides creating a new market for the outsourcing agencies, the Indian Embassy