Project Outsourcing

The Indian Embassy in the United States of America has contracted a firm by the name of Travisa Outsourcing Inc. to collect visa applications and deliver visas. As mentioned by Mr. Ronen Sen the new system will offer speedy and efficient service to the growing number of people traveling to India from US due to the increased tourist activities, business transactions and other various non stop services provided to the people. The Travisa centers will provide same day delivery of visas for applications submitted to its offices in person and provide next day delivery for applications received by post. The services of and outsourcing agency are being acquired because of severe constraints of space and shortage of trained personnel which resulted in a poor service and unsatisfied customers.

Such an event will have a huge impact on the outsourcing industry because it is a landmark decision in the history of visa processing previously handled by the embassy itself. Travisa Outsourcing Inc. will have and opportunity to expand its business in five states namely, Washington, Chicago, Houston, New York and San Fransisco, by doing so Travisa will become a significant player in the outsourcing agency market and develop specialized skills in this area of service. Agencies already in the particular business will face a tough time and would want to compete with Travisa to gain a larger market share.

The after effects of such a decision may be that outsourcing companies may focus on trying to attain a competitive advantage in other areas of the industry such as, delivery of household items, distribution services or any other forms of service not tapped before by any firm. Besides creating a new market for the outsourcing agencies, the Indian Embassy’s decision will make outsourcing companies to think about other alternatives available for their business needs.

Outsourcing agencies in other states of the country may start new services to cater to the needs of the people living in that particular state. These companies will have to contact the Indian Consuls in the particular state and try to attain a contract for such similar services. Thus a new market will be developed for collection and delivery of visa applications and visas respectively.

Analyzing it on a long term scale the companies may compete with each other to gain a larger market share in the industry. Since it will develop as a industry, trained personnel will be required to keep the processes functioning. This will create a demand for more trained personnel and thus give job opportunities to many people. Outsourcing firms can attract many trained professionals as it will be regarded as a good employment opportunity because of the prospects of further success in this field.

The decision of the Indian Embassy to outsource its visa services to Travisa Outsourcing Inc. will leave a positive impact on the outsourcing industry and make it much more lucrative in the future. The Indian Embassy will achieve its target of speedy and efficient service and improve the image of its country. On the whole it is a win-win situation for both the Indian Embassy and the outsourcing industry in the United States of America and it will provide numerous opportunities for enhancement of their services.

Shabaz