Sep 16
Over the years as world trade has liberalized, outsourcing has become a favorable tool of businesses in the developed world. These businesses are increasingly turning to India, China and Costa Rica to take advantage of their English-speaking, educated and well trained workforce. Outsourcing helps in effective management by controlling outcomes, obtaining cheaper services from these solution providers and letting the business focus on its core competencies. However, the business operations become dependent to a great extent on foreign cultures, laws, and performance of these service providers. Many organizations are beginning to realize the ethical issues and pitfalls of such outsourcing agreements. There is an immediate need to address these issues in the contracts as they can cause a serious blow to the profitability and credibility of the outsourcer.
Though the pure economic equation maybe enough to convince business managers to enter into an off-shore agreement, there are important moral and ethical implications of choosing partners. Every business would want to associate itself with ethical partners as it reflects a positive image and more confidence by other clients in the company
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